Return & Refund Policy

Last Updated: October 2026

At BELLYVORA, we want every customer to receive their order in proper condition and have a smooth shopping experience. This Return & Refund Policy explains the conditions under which a product may qualify for replacement, return or refund.

By placing an order on our website, you agree to the terms described below.

1. 7-Day Replacement Guarantee

Eligible BELLYVORA products may qualify for a 7-Day Replacement Guarantee from the date of successful delivery.

A replacement request must be raised within 7 calendar days of delivery.

This guarantee is primarily applicable when the product received is:

Damaged during transit
Defective on arrival
Not functioning as intended when first received
Incorrect compared with the product ordered
Missing essential parts or accessories

Requests received after the applicable 7-day period may not be eligible for replacement unless otherwise required by applicable law.

2. Replacement Eligibility

To qualify for a replacement, the product should generally be:

In its original condition
Returned with original packaging
Accompanied by all included accessories
Accompanied by manuals, cables, attachments and other included items
Free from damage caused by misuse or improper handling
Supported by valid order details

BELLYVORA may inspect the product or supporting evidence before approving a replacement.

3. Unboxing Video Requirement

For claims involving:

Damaged products
Missing items
Wrong products
Empty packages
Transit damage

we strongly recommend recording a clear, continuous unboxing video from the moment the sealed package is opened.

The video should clearly show:

Shipping label
Sealed packaging
Opening of the package
Product received
Any visible damage or missing items

An unboxing video may be requested during claim verification where reasonably necessary.

4. Non-Returnable Situations

A return, replacement or refund may not be accepted in situations including:

Change of mind after opening or using the product
Product used incorrectly
Physical damage caused after delivery
Liquid damage
Damage caused by improper storage
Unauthorised repair or modification
Missing accessories or components
Missing original packaging where it is necessary for verification
Normal wear and tear
Cosmetic differences that do not affect functionality
Claims raised after the applicable policy period

This does not limit any mandatory consumer rights available under applicable law.

5. Hygiene and Personal-Use Products

Because BELLYVORA products may be worn directly on the body, certain used products may be restricted from return for hygiene reasons.

Once a wearable product has been extensively used, it may only be eligible for replacement where a verified manufacturing defect or functional issue exists.

6. Change-of-Mind Returns

BELLYVORA does not generally accept returns solely because:

The customer no longer wants the product
The customer ordered by mistake
The customer expected different personal results
The customer does not like the product after opening or using it

Any exception offered by BELLYVORA will be handled on a case-by-case basis and does not create an ongoing obligation to accept similar requests.

7. Product Performance and Results

BELLYVORA products are wellness devices and individual experiences may vary.

A product will not normally qualify for return or refund solely because a customer did not achieve a specific:

Weight-loss result
Body-shaping result
Fitness result
Cosmetic result
Wellness outcome

Claims will be assessed based on product condition and functionality rather than individual expectations or results.

8. Defective Product Verification

For a reported functional defect, we may request supporting material such as:

Photos
Videos
Description of the issue
Order information
Troubleshooting steps

Customers may also be asked to follow basic troubleshooting instructions before a replacement is approved.

9. Replacement Process

Once a replacement request is approved:

The original product may need to be returned.
The returned product may be inspected.
After verification, a replacement may be dispatched.
Replacement timelines may vary depending on stock and delivery location.

Where the same product is unavailable, BELLYVORA may offer an appropriate alternative or refund where applicable.

10. Refund Eligibility

Refunds may be issued in certain situations, including:

An order cancelled before dispatch where payment has already been received
A product that cannot be replaced because stock is unavailable
An order confirmed as lost in transit
A valid return approved for refund
An incorrect payment or duplicate transaction where verified
Any situation where a refund is required under applicable law

Approval of a refund depends on verification of the relevant circumstances.

11. Refund Method

Approved refunds will generally be processed to the original payment method used for the order.

Depending on the payment provider, bank or payment gateway, the refunded amount may take additional time to appear in the customer’s account.

12. Refund Processing Time

Once a refund is approved and initiated, it may generally take approximately 5–10 business days to reflect in the original payment account.

Actual timelines may vary depending on:

Bank
Card issuer
UPI provider
Payment gateway
Other financial service provider

BELLYVORA is not responsible for processing delays caused solely by third-party banks or payment providers.

13. Cash on Delivery Refunds

For eligible Cash on Delivery refunds, the customer may be asked to provide appropriate bank or payment details required to process the refund.

Such details must belong to the customer or an authorised recipient.

14. Shipping Charges

Original shipping charges, if any, may not be refundable unless:

The product was defective
The wrong product was delivered
The order was damaged in transit
The refund is required under applicable law

For discretionary or customer-initiated returns, shipping or reverse-shipping charges may be deducted where permitted.

15. Reverse Pickup

Where available, BELLYVORA may arrange reverse pickup through a courier partner.

Reverse pickup availability depends on:

PIN code serviceability
Courier availability
Product size
Operational conditions

If reverse pickup is unavailable, the customer may be asked to return the product through another approved method.

16. Inspection of Returned Products

Returned products may be inspected before a refund or replacement is completed.

The inspection may confirm:

Product identity
Condition
Included accessories
Reported defect
Signs of misuse
Physical or accidental damage

If the returned product does not meet the applicable eligibility conditions, the claim may be rejected.

17. Wrong Product Delivered

If a customer receives a product different from the one ordered, the issue should be reported within the applicable 7-day period.

After verification, BELLYVORA may arrange:

Replacement with the correct product, or
Refund if replacement is unavailable

18. Missing Items or Accessories

If essential items or accessories are missing from the package, the issue should be reported within 7 days of delivery.

Supporting photographs or an unboxing video may be requested for verification.

Depending on the circumstances, BELLYVORA may provide:

The missing item
Replacement
Another appropriate resolution

19. Damaged in Transit

Products received with clear transit damage should be reported as soon as possible and within the applicable replacement period.

Customers should preserve:

Product packaging
Shipping box
Labels
Included accessories

until the claim has been reviewed.

20. Order Cancellation

Orders may be cancelled before dispatch where cancellation is operationally possible.

Once an order has been dispatched, cancellation may not be possible and the shipment may need to follow the applicable delivery and return process.

21. Refused Deliveries and RTO Orders

If a customer refuses an order without a valid product-related reason, or if the shipment is returned due to incorrect delivery information or repeated failed delivery attempts, the order may be treated as Return to Origin (RTO).

For prepaid RTO orders, shipping and handling charges may be deducted from the refund where permitted by law.

22. Promotional and Discounted Orders

Products purchased during sales, promotions or with discount codes remain subject to this Return & Refund Policy unless a specific promotion states different conditions.

Refunds, where applicable, will generally be based on the actual amount paid by the customer after discounts.

23. Replacement Product Policy

A replacement product will generally continue under the original order’s policy terms.

Receiving a replacement does not automatically restart a new 7-day replacement period unless explicitly stated or required under applicable law.

24. Warranty Claims

If a product includes a separate manufacturer or BELLYVORA warranty, issues arising after the 7-day replacement period may be handled under the applicable warranty terms.

The replacement policy and warranty policy are separate unless specifically stated otherwise.

25. Fraudulent or Abusive Claims

BELLYVORA reserves the right to reject claims involving suspected:

Fraud
Product substitution
False damage claims
Manipulated evidence
Repeated misuse of replacement policies
Intentional product damage

Appropriate verification may be carried out before a claim is approved.

26. Consumer Protection Rights

Nothing in this policy is intended to reduce or exclude any rights that customers are entitled to under applicable Indian consumer protection laws.

Where mandatory law provides greater rights than this policy, the applicable law will prevail.

27. Policy Updates

BELLYVORA may update this Return & Refund Policy from time to time.

The latest version will be published on this page with the revised update date.

28. Acceptance

By purchasing from BELLYVORA, you acknowledge that you have read, understood and agreed to this Return & Refund Policy.

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